Vignesh Periyasamy
About Vignesh Periyasamy
Vignesh Periyasamy is an Avaya Support Specialist with extensive experience in unified communication products and technical support. He has worked with various companies in India, including Servion Global Solutions, VIS Networks, and Black Box, and possesses strong skills in troubleshooting and coordinating with service providers.
Current Role at Servion Global Solutions
Vignesh Periyasamy has been employed at Servion Global Solutions as an Avaya Support Specialist since 2021. In this role, he leverages his expertise in Avaya unified communication products to provide technical support and solutions. His responsibilities include troubleshooting and resolving issues related to Avaya systems, ensuring seamless communication for clients. Vignesh's experience in this position spans over three years, during which he has developed a strong understanding of client needs and operational requirements.
Previous Experience in Technical Support
Prior to his current role, Vignesh Periyasamy worked at several organizations in technical support capacities. He served as a Technical Support Engineer at VIS Networks from 2017 to 2020, focusing on Avaya systems. Following this, he was a System Engineer at Black Box for 10 months in 2020, where he provided Level 1 and Level 2 support for Avaya unified communications. His experience in these roles has contributed to his comprehensive understanding of Avaya products and customer service.
Education and Technical Skills
Vignesh Periyasamy studied Electrical and Electronics Engineering at Muruga Polytechnic College in Kallakurichi, Tamil Nadu, where he earned a Diploma from 2014 to 2016. His educational background has equipped him with foundational knowledge in electronics and communication systems. He possesses strong technical skills in handling Avaya products, including ACM, ASM, and media gateways. Additionally, he is experienced in SIP environments and proficient in various troubleshooting commands.
Expertise in Avaya Unified Communication Products
Vignesh Periyasamy has extensive expertise in Avaya unified communication products, including ACM, ASM, ASBC, and media gateways like G450 and G650. He is skilled in mapping extensions in AAR and ARS for call transitions and has in-depth knowledge of survivability concepts between Main CM, ESS, and LSP. His proficiency extends to handling video conferencing devices such as Polycom and Cisco for Webex calls, enhancing communication capabilities for clients.
Collaboration with Service Providers
In his professional capacity, Vignesh Periyasamy coordinates with various service providers, including TCL, Airtel, Vodafone, and AT&T, to address critical issues impacting production. His responsibilities include logging tickets and collecting root cause analysis (RCA) of issues. This collaboration ensures timely resolution of technical problems and maintains operational efficiency in communication systems.