Vijayakumar Narayanasamy
About Vijayakumar Narayanasamy
Vijayakumar Narayanasamy is a Lead Solution Consultant at Servion Global Solutions with extensive experience in contact center technologies and solutions. He has a background in Applied Electronics and has received multiple awards for his contributions to the field.
Current Role at Servion Global Solutions
Vijayakumar Narayanasamy serves as the Lead Solution Consultant at Servion Global Solutions, a position he has held since 2014. In this role, he manages a team of two consultants and focuses on various technological solutions including Contact Centre, Unified Communications, AI chatbots, and Robotic Process Automation. His responsibilities encompass providing technical consulting and developing strategies for Omnichannel services, which include Voice, Email, Chat, and Social media. His extensive experience in the industry allows him to lead teams effectively and contribute to securing significant projects.
Previous Experience at Jawad Sultan Technologies
Before joining Servion Global Solutions, Vijayakumar worked at Jawad Sultan Technologies from 2005 to 2010 as a Technical Specialist. During his five years in Muscat, Oman, he gained valuable experience in the technology sector. He later returned to Jawad Sultan Technologies as a Technical Lead from 2011 to 2014, where he further developed his skills and expertise. Throughout his tenure, he received the Annual Excellence Award in 2008 for his contributions.
Educational Background in Applied Electronics
Vijayakumar Narayanasamy completed his Master in Engineering in Applied Electronics at the Coimbatore Institute of Technology from 2003 to 2005. His education provided him with a strong foundation in electronics and technology, which has been instrumental in his career in solution consulting and technical roles within the telecommunications and contact center industries.
Achievements in Solution Consulting
Vijayakumar has achieved significant recognition in his field, winning the Annual Excellence Award in 2015 and 2020 at Servion Global Solutions. He has successfully led or contributed to over 150 RFPs and proposals for cloud, on-premises, and managed services across the India and APAC regions. His efforts in creating a comprehensive pricing tool resulted in a reduction of the overall sales turnaround by more than 50%, demonstrating his impact on operational efficiency.
Expertise in Contact Center Solutions
Vijayakumar possesses extensive experience working with leading contact center platforms, including Avaya, Cisco, and Genesys. He has developed a baseline for contact center sizing, utilizing various metrics such as call volumes and average handling time. His knowledge in market research and competitive landscape analysis has enabled him to create effective value propositions and pricing strategies for his clients.