SevenRooms
SevenRooms is a global hospitality platform that helps over 10,000 restaurants and other venues enhance guest experiences, increase sales, and automate operations through comprehensive CRM, marketing, and operations tools.
Services
SevenRooms offers a range of services designed for the hospitality industry. The platform includes features for guest experience management, operations, and marketing automation. Key services include guest segmentation, email and text marketing, and referral programs. They also provide tools for managing reservations, seating, waitlists, and guest recognition, all aimed at enhancing operational efficiency and guest retention.
Global Presence
SevenRooms operates in multiple locations worldwide, including key cities such as London, New York, Sydney, Singapore, Hong Kong, Chicago, Melbourne, Dubai, and Las Vegas. This international footprint allows the company to serve over 10,000 restaurants globally, from local favorites to Michelin-starred establishments. Their extensive reach supports a diverse range of hospitality businesses.
Product Features
The SevenRooms platform includes various features to enhance the guest experience and operational efficiency. Notable features include Priority Alerts, Private Line for VIP guest communication, and Word-of-Mouth Referrals. The platform supports automated email marketing campaigns, personalized guest experiences, and integrates with over 100 other systems. It also offers branded, omnichannel booking and events widgets without charging cover fees or commissions.
Recognition and Awards
SevenRooms has been recognized for its innovation and workplace culture. The company has been named to Fast Company’s Annual List of the World’s Most Innovative Companies of 2024. Additionally, it earned the 2024 Great Place to Work Certification™. The company was also listed on the 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies.
Acquisitions and Expansions
SevenRooms recently acquired HeyPluto, expanding its AI-powered personalized messaging capabilities. The company launched a revenue management solution aimed at helping operators increase sales and profitability. The platform also offers a hotel restaurant CRM system that integrates F&B and sales data from POS systems and property management systems, further enhancing its all-in-one CRM, marketing, and operations capabilities.