Sharpen
Sharpen is a cloud-native contact center platform based in Indianapolis, offering AI-powered automation and analytics across multiple channels to enhance customer and agent interactions.
Services
Sharpen offers a comprehensive suite of services designed to enhance customer and agent interactions. These include customer experience solutions, agent experience solutions, and digital engagement solutions. The platform simplifies and secures interactions across voice, digital, and self-service channels using a cloud-native approach. Additionally, Sharpen supports businesses with AI-powered automation and analytics tools to drive better business outcomes and improve efficiency.
Industries Supported
Sharpen's platform is designed to support a wide range of industries. These include banking, healthcare, retail, eCommerce, and education. By offering a flexible contact center solution, Sharpen addresses the unique needs of different sectors, enabling effective customer and agent engagement through tailored capabilities. The platform's versatility ensures it can adapt to the specific requirements of various industry verticals.
Integration Capabilities
Sharpen integrates with various CRM systems and other third-party applications to enhance its platform's functionality and data accessibility. These integrations allow businesses to streamline processes and ensure seamless communication across different systems. By enabling connectivity with widely-used tools, Sharpen provides a more robust and cohesive user experience.
Educational Resources
Sharpen provides a wealth of resources to support customer and partner education. These include blogs, webinars, and case studies that offer insights into best practices and industry trends. Additionally, Sharpen's resource library contains eBooks, guides, and white papers that delve into innovations and strategies for optimizing customer and agent interactions. These resources aim to empower users with the knowledge needed to maximize the value of the Sharpen platform.
Partner Program
Sharpen offers a partner program designed to foster collaboration and mutual growth opportunities. This program allows partners to leverage Sharpen's platform to enhance their own service offerings while benefiting from shared resources and support. By working together, Sharpen and its partners can drive innovation and deliver superior customer and agent experiences.