Brendon Newell
About Brendon Newell
Brendon Newell is a Sharpen Care Engineer with extensive experience in information assurance and customer support. He has worked for various organizations, including the Indiana Air National Guard and Genesys, and holds a Bachelor of Science in Information Systems from Ball State University.
Work at Sharpen
Brendon Newell has been employed at Sharpen as a SharpenCare Engineer since 2019. In this role, he is responsible for ensuring the availability and integrity of core services and platform features. He develops troubleshooting continuity processes to enhance customer support efficiency. Additionally, he creates technical solution documentation to contribute to the company's knowledge base, which aids in streamlining operations and improving service delivery.
Previous Experience in the Air National Guard
Brendon Newell served in the Indiana Air National Guard as an Information Assurance specialist from 2008 to 2015. During his seven years in this role, he was based in the Fort Wayne, Indiana Area. He is currently working as a Client System Manager in the same organization since 2015, where he has continued to develop his skills in system management and client support.
Experience at Genesys
Brendon worked at Genesys as a Senior Enterprise Account Engineer from 2017 to 2019. His role involved managing enterprise-level accounts and providing technical support to clients. This position allowed him to leverage his expertise in customer service and technical solutions within the telecommunications industry.
Education and Expertise
Brendon Newell studied at Ball State University, where he earned a Bachelor of Science (BS) degree in Information Systems from 2009 to 2013. His education provided him with a strong foundation in information technology and business principles. During his time at the university, he also worked as a Student Technician with Unified Technology Support, gaining practical experience in technical support and customer service.
Career at Interactive Intelligence
Brendon held the position of Strategic Team Lead at Interactive Intelligence from 2013 to 2017. In this role, he was responsible for leading a team and managing strategic initiatives within the company. His experience in this position contributed to his development in leadership and operational management within the technology sector.