Charlie Newark French
About Charlie Newark French
Charlie Newark French serves as the Chief Executive Officer of SharpenCX, where he focuses on enhancing customer experience through innovative contact center solutions. He has a strong background in SaaS, AI-driven technologies, and has played key roles in multiple IPOs and strategic exits during his career in growth equity.
Current Role at SharpenCX
Charlie Newark French serves as the Chief Executive Officer of SharpenCX since 2023. In this role, he leads the strategic direction of the company, focusing on enhancing customer experience through innovative contact center solutions. His leadership aims to position SharpenCX as a key player in the industry, leveraging his extensive experience in enterprise software.
Previous Experience at Hyperscience
Before his current position, Charlie Newark French held multiple roles at Hyperscience. He served as the Chief Operating Officer from 2019 to 2022, where he was responsible for operational strategies. He then took on the role of Interim Chief Executive Officer from 2022 to 2023, guiding the company through transitional phases and ensuring continuity in leadership.
Professional Background in Consulting and Strategy
Charlie Newark French began his career at McKinsey & Company as a Business Analyst from 2007 to 2009. He gained foundational experience in business analysis, which he later applied as a Strategy Manager for Mergers & Acquisitions at Vodafone from 2009 to 2010. This background provided him with a strong understanding of strategic planning and operational efficiency.
Education and Expertise in Business Administration
Charlie Newark French studied at the University of Oxford, earning a BA in Economics and Management from 2004 to 2007. He furthered his education at Harvard Business School, where he completed an MBA in Business Administration from 2010 to 2012. His academic background supports his expertise in go-to-market strategies and scaling operations in the software industry.
Achievements in Growth Equity and Strategic Exits
During his tenure as an investment partner at a growth equity fund, Charlie Newark French played a pivotal role in two IPOs and three strategic exits. His contributions in this capacity highlight his ability to navigate complex financial landscapes and drive value creation for stakeholders.