Eric Stone
About Eric Stone
Eric Stone is a Client Success professional at Sharpen, where he has worked since 2017, focusing on enhancing the experience of contact center agents through VoIP solutions. He has a background in Industrial Technology and experience in technical writing, computer repair, and network maintenance.
Work at Sharpen
Eric Stone has been a part of the Client Success team at Sharpen since 2017. His role focuses on providing immediate support for Sharpen's VoIP product, which aims to enhance the experience of contact center agents. Through his work, he contributes to the company's mission of delivering innovative software solutions that improve operational efficiency and user satisfaction.
Education and Expertise
Eric studied Industrial Technology/Technician at My Computer Career from 2015 to 2016. He also attended Purdue University from 2000 to 2007. His education has equipped him with a strong foundation in both technical and creative writing, which complements his professional roles in client support and technology.
Background
Eric has a diverse professional background. Before joining Sharpen, he worked as a Field Technician at F2Onsite for four months and as Helpdesk Support at BD Managed Services for two months, both in 2016. He also has extensive experience in retail, having worked at Target for 19 years, where he was a Signing Team Member.
Technical Skills
Eric possesses a strong skill set in computer repair, server maintenance, and network maintenance. His technical expertise supports his role in client success, allowing him to address client needs effectively and contribute to the overall functionality of Sharpen's software solutions.