Jon Marc Patton
About Jon Marc Patton
Jon Marc Patton serves as the Chief Customer Officer and Chief Product Officer at SharpenCX, where he leverages his extensive experience in product management and customer experience. He has a strong background in process improvement, project management, and team leadership across various global regions.
Current Role at SharpenCX
Jon Marc Patton serves as the Chief Customer Officer and Chief Product Officer at SharpenCX, a position he has held since 2023. In this role, he is responsible for overseeing customer experience and product development, leveraging his extensive background in managing high-performance teams. His leadership aims to enhance customer satisfaction and drive product innovation within the organization.
Previous Experience in Customer Experience Leadership
Before joining SharpenCX, Jon Marc Patton held several key positions in customer experience. He served as Chief Customer Officer at Torii for one year and as VP of Customer Experience at Hyperscience for two years. His roles involved direct engagement with customers and strategic oversight of service delivery, contributing to improved customer satisfaction and retention.
Education and Certifications
Jon Marc Patton studied at the University of Tennessee, Knoxville, where he earned a Bachelor's degree in Liberal Arts. He holds Lean Six Sigma Black Belt and Project Management Professional (PMP) certifications, which reflect his expertise in process improvement and project management methodologies.
Career Background and Team Management
Jon Marc Patton has a diverse career spanning multiple industries and roles. He has managed high-performance cross-functional teams across the US, Canada, EMEA, and APAC regions. His experience includes significant positions at companies such as CipherHealth and CyberShift, where he led initiatives and projects that required collaboration across various departments.
Work Ethic and Leadership Style
Jon Marc Patton is recognized for his strong work ethic, often being the first to arrive and the last to leave. He is known for delivering projects on-time and on-budget. His diplomatic and empathetic approach has made him a preferred leader for cross-functional teams, where he is often tasked with leading initiatives due to his fair-minded and accountable nature.