Mack Baczynski
About Mack Baczynski
Mack Baczynski serves as the Vice President of Customer Care and Quality Assurance at Sharpen, a position he has held since 2024. He has extensive experience in customer support and technical roles, having worked at companies such as Interactive Intelligence and Genesys.
Current Role at Sharpen
Mack Baczynski currently serves as the Vice President of Customer Care and Quality Assurance at Sharpen. He has held this position since 2024 and operates in a hybrid work environment in Indianapolis, Indiana. Prior to this role, he was the Vice President of Customer Care at Sharpen from 2021 to 2024. In these roles, he focuses on enhancing customer support and ensuring quality standards within the organization.
Previous Experience at Interactive Intelligence
Before joining Sharpen, Mack Baczynski worked at Interactive Intelligence in various capacities. He served as an Enterprise Support Manager from 2014 to 2016 and as a Private Cloud Technical Team Lead for four months in 2014. Additionally, he held the position of Systems Engineer from 2011 to 2013 and worked as a CaaS Principal Engineer for eight months in 2013 to 2014. His diverse roles contributed to his expertise in customer support and technical operations.
Experience at Genesys
Mack Baczynski worked at Genesys as an Enterprise Support Manager from 2016 to 2017. During this nine-month tenure, he was involved in managing enterprise-level customer support, further developing his skills in customer care and technical support.
Education and Academic Background
Mack Baczynski studied at Ball State University from 2007 to 2011, where he focused on Sales & Promotion and Marketing. He achieved a Major in Marketing and a Minor in Sales & Promotion. His academic background laid the foundation for his career in customer care and support.
Early Career at Ball State University
Mack Baczynski began his career at Ball State University, where he held several positions. He worked as a Helpdesk Consultant from 2007 to 2010 and later as a Helpdesk Student Supervisor from 2010 to 2011. Additionally, he served as a PC Troubleshooting Consultant (Techtime) from 2008 to 2009. These roles provided him with valuable experience in technical support and customer service.