Matthew Richardson
About Matthew Richardson
Matthew Richardson is a Sr. Customer Care Engineer with extensive experience in technology and engineering. He has worked for several companies, including FedEx Express and Genesys, and holds degrees in Network and System Administration and Auto/Diesel technology.
Work at Sharpen
Matthew Richardson has been employed at Sharpen as a Senior Customer Care Engineer since 2018. In this role, he focuses on providing technical support and solutions to enhance customer experiences. He applies his extensive knowledge and skills in troubleshooting to address customer inquiries effectively. His commitment to mastering troubleshooting techniques contributes to the overall efficiency of the customer care team.
Previous Experience in Customer Care and Engineering
Prior to his current role, Matthew Richardson worked at several organizations in engineering and customer care positions. He served as an Enterprise Account Engineer at Genesys | Interactive Intelligence from 2015 to 2018. Before that, he was a Senior Engineer at Wellfount Pharmacy Corporation from 2012 to 2015. His career began at FedEx Express, where he worked as a Dangerous Goods Specialist from 2009 to 2012. These experiences have equipped him with a diverse skill set in customer service and technical support.
Education and Expertise
Matthew Richardson studied at Ivy Tech Community College, where he earned an Associate of Applied Science in Network and System Administration from 2010 to 2012. He also attended Nashville Auto Diesel College Inc, achieving an Auto/Diesel Degree in High Performance and Custom Engine Technician/Mechanic from 2002 to 2003. His educational background provides a solid foundation for his work in technology and engineering.
Background in Technology and Troubleshooting
Matthew Richardson's passion for technology began in his childhood, influenced by early experiences with a Commodore 64 and the family's first PC. He believes that troubleshooting is an art form that requires mastery over time. He strives to apply fundamental troubleshooting techniques in his work, constantly seeking opportunities to challenge himself and expand his understanding in the technology field.
Internship Experience
In 2012, Matthew Richardson gained practical experience as a Network Intern at Precision Data Solutions, Inc. for three months. This internship provided him with hands-on exposure to network systems and further developed his technical skills, which he later applied in his professional roles.