Mike Davito, Ccxp
About Mike Davito, Ccxp
Mike Davito is the Senior Vice President of Account Management & Growth at SharpenCX, where he has worked since 2023. He has extensive experience in the contact center industry, having held various roles at companies such as Nortel, Avaya, and Verizon, and he serves as a Board Member for the Midwest Contact Center Association.
Current Role at SharpenCX
Mike Davito currently serves as the Senior Vice President of Account Management & Growth at SharpenCX, a position he has held since 2023. His role is based in Chicago, Illinois, and he operates in a remote capacity. In this position, he focuses on enhancing customer experiences and driving growth through effective account management strategies.
Previous Experience at SharpenCX
Before his current role, Mike Davito worked as the Vice President of Sales for North America at SharpenCX from 2019 to 2024. During his tenure, he was responsible for leading sales initiatives and fostering relationships with clients to enhance the company's market presence.
Professional Background
Mike Davito has a diverse professional background with experience in various roles across multiple companies. He worked at Nortel as a Territory Account Manager, Avaya as an Account Executive, and VDS as President, specializing in OmniChannel Contact Center solutions. His career spans over two decades, during which he has held positions in sales, account management, and technical consulting.
Education and Qualifications
Mike Davito has a solid educational foundation, having studied Chemistry at Illinois State University from 1986 to 1991. He also holds a Bachelor's Degree in Finance from Baker College Center for Graduate Studies, where he studied from 2014 to 2016. Additionally, he studied Accounting at the University of Phoenix from 1999 to 2002, further enhancing his business acumen.
Industry Involvement and Advocacy
Mike Davito actively engages in the contact center industry as a Board Member for the Midwest Contact Center Association (MWCCA). He advocates for best practices in contact center operations and emphasizes the importance of implementing Voice of the Customer Programs to improve customer satisfaction and drive business results.