Pamela Hynes
About Pamela Hynes
Pamela Hynes serves as the Chief Operating Officer at Sharpen, bringing over 20 years of experience in SaaS solutions for contact centers across various industries. Her previous roles include Vice President positions at Interactive Intelligence and Sharpen, where she focused on client services and operational success.
Current Role at Sharpen
Pamela Hynes serves as the Chief Operating Officer at Sharpen, a position she has held since 2018. In this role, she is responsible for developing and implementing strategic plans aimed at rapid scaling of the organization. Hynes focuses on maintaining high quality standards, ensuring rapid response times, and optimizing cost-effective operations. Her leadership is pivotal in driving the company's growth and operational efficiency.
Previous Experience at Interactive Intelligence
Prior to her current role, Pamela Hynes held several positions at Interactive Intelligence from 1996 to 2016. She served as Vice President of Global Client Services for 13 years, where she was instrumental in client engagement strategies. Hynes also worked as VP CaaS Operations and VP Worldwide Client Success, contributing to the company's service delivery and client satisfaction initiatives. Her extensive tenure at Interactive Intelligence provided her with a robust foundation in the SaaS solutions landscape.
Experience in Client Success and Operations
Hynes has over 20 years of experience in developing, operating, supporting, and implementing SaaS solutions, particularly in contact centers. Her expertise spans various industries, including Finance, Insurance, Retail, and Communications. This extensive background equips her with the knowledge to enhance client experiences and operational efficiencies in her current role.
Education in Management Information Systems
Pamela Hynes studied at New Hampshire College, where she earned a Bachelor of Science degree in Management Information Systems from 1984 to 1986. This educational background laid the groundwork for her career in technology and operations, enabling her to effectively manage and implement complex SaaS solutions.
Involvement in M&A Activities
In her role at Sharpen, Pamela Hynes is actively involved in mergers and acquisitions (M&A) activities alongside the leadership team and Board of Directors. Her participation in these strategic initiatives is aimed at ensuring Sharpen's growth and competitive positioning in the contact center vendor space.