Rebecca Jones
About Rebecca Jones
Rebecca Jones is a Manager of Cloud Operations with over six years of experience in Cloud Operations and Service Reliability. She has a strong background in IT, having held various roles in organizations such as Genesys, Purdue University, and Ivy Tech Community College.
Current Role at Sharpen
Rebecca Jones currently holds the position of Manager, Cloud Ops at Sharpen, a role she has occupied since 2022. In this capacity, she oversees cloud operations, ensuring the reliability and performance of cloud services. Her responsibilities include managing virtual server farms and cloud platforms, utilizing her extensive knowledge of Hyper-V, VMware, Azure, Google Cloud, and AWS.
Previous Experience in Cloud Operations
Rebecca has over six years of experience in Cloud Operations and Service Reliability. Prior to her current role, she worked at Genesys | Interactive Intelligence in various capacities, including Senior Engineer for PureConnect Cloud Implementation and Cloud Administrator. Her experience encompasses hands-on work with data centers and managing over 6000 physical and virtual devices.
Education and Expertise
Rebecca holds a Bachelor’s Degree in Computer Information and Technology from Purdue University, which she completed from 2012 to 2016. She also earned an Associate of Science in Networking from Ivy Tech Community College between 2009 and 2012. Additionally, she obtained a Master of Science in Information Technology Management from Indiana University - Kelley School of Business, studying from 2020 to 2022.
Background in IT and Networking
Rebecca began her career in IT as a Network Lab Coordinator at Ivy Tech Community College from 2012 to 2014. She later served as an ITSP Security Operator at Purdue University. Her early roles laid the foundation for her expertise in systems administration and cloud operations, which she further developed during her tenure at Genesys.
Advisory Role and Community Involvement
In addition to her professional responsibilities, Rebecca serves as an Advisory Board Committee Member for the Ivy Tech Community College School of Computing and Informatics. This role allows her to contribute to the development of future IT professionals and stay connected with the academic community.