Sandra Lopez Cañez
About Sandra Lopez Cañez
Sandra Lopez Cañez is a Sales Development Representative at Sharpen in Indianapolis, Indiana, where she has worked since 2020. She specializes in improving customer engagement in contact centers through IVR and chatbots, and is skilled in optimizing operations using workforce management strategies.
Work at Sharpen
Sandra Lopez Cañez has been employed at Sharpen since 2020, serving as a Sales Development Representative. In this role, she focuses on enhancing customer engagement through innovative solutions in contact centers. Her responsibilities include utilizing IVR and chatbots to improve interactions and streamline processes. Sandra's work contributes to the overall efficiency and effectiveness of the sales development team at Sharpen, based in Indianapolis, Indiana.
Education and Expertise
Sandra has been studying at the University of Phoenix since 2008, where she is acquiring knowledge and skills relevant to her career in sales and customer engagement. She has also completed her secondary education at Camelback High School. Her expertise includes implementing Voice of the Customer Programs, which aim to enhance customer satisfaction and inform business strategies. Sandra is skilled in optimizing contact center operations through Workforce Management and Workforce Optimization strategies.
Background
Sandra Lopez Cañez has a background in sales development and customer engagement, with a specific focus on contact center operations. She specializes in creating differentiated customer experiences that are measurable and aligned with business outcomes. Her experience includes working with advanced technologies such as IVR and chatbots, which are essential for improving customer interactions in contact centers. Sandra is open to remote work opportunities, demonstrating her flexibility in adapting to various work environments.
Skills in Customer Engagement
Sandra possesses skills in utilizing IVR and chatbots to enhance customer engagement within contact centers. She has a strong understanding of how to implement strategies that improve customer interactions and satisfaction. Additionally, her expertise in Workforce Management and Workforce Optimization allows her to optimize contact center operations effectively. Sandra's focus on creating measurable business outcomes through customer experience initiatives positions her as a valuable asset in her field.