Shelf.io
Shelf.io provides AI-driven knowledge management solutions, integrating with various platforms to optimize and deliver accurate organizational knowledge.
Shelf.io Services
Shelf.io provides a suite of AI-driven knowledge management products designed to help organizations manage and optimize their information. Their offerings include the NextGen KMS, Search Copilot, Content Insights, Answer Assist, and Self Service portals. These tools leverage artificial intelligence to centralize, optimize, and deliver accurate organizational knowledge. Their platform is designed to improve service quality and performance by using knowledge analytics based on customer interactions.
Shelf.io Technology and Integrations
Shelf.io integrates with platforms such as Genesys, Five9, NICE inContact, Kustomer, Salesforce, Zendesk, and Slack. Their technology combines Generative AI with a modern SaaS infrastructure to ensure information remains accurate, up-to-date, and trusted. The platform utilizes MerlinAI technology to continuously assess, identify issues, prioritize improvements, and monitor content. Integrations with these platforms enable seamless AI-enhanced workflows and decision-making.
Shelf.io AI-Driven Solutions
Shelf.io’s AI-driven solutions include the NextGen KMS for centralizing and optimizing knowledge, and the Search Copilot which acts as a conversational assistant delivering precise answers. Content Insights offers transparency into the state of organizational knowledge, while Answer Assist provides contextually accurate responses for customer agents. The Self Service portal deflects routine inquiries, offering fast and accurate responses. All these tools help in optimizing knowledge from any source to ensure the right information is delivered to agents, chatbots, and customers.
Shelf.io Data Security and Compliance
Shelf.io ensures data security and compliance with SOC 2 Type 2 standards and AES 256 encryption. The platform supports multiple languages and can integrate with various CRM and workflow applications to deliver contextually relevant information. Security and compliance are core components of Shelf.io’s offerings, ensuring that data is protected and meets stringent industry standards.
Shelf.io Customer Success and ROI
Shelf.io’s AI-driven solutions have been successfully implemented by companies like HelloFresh, John Deere, DSW, Herbalife, and Glovo. Their platform has helped organizations achieve significant ROI, including a $780,000 return in the first year and a 40% increase in deflection rate. These results highlight the efficacy of Shelf.io’s technology in enhancing organizational knowledge management and delivering tangible business benefits.