SightCall
SightCall provides AR-powered visual assistance for customer service and field service, enhancing technician performance and customer satisfaction through live video, augmented reality, and AI insights.
SightCall Services
SightCall specializes in AR-powered visual assistance, providing robust solutions for various customer service and field service needs. Their platform empowers customer service agents to remotely assist customers, leveraging live video, augmented reality, and artificial intelligence insights. SightCall also offers self-service capabilities via Visual Journeys and has pre-built integrations with CRM systems to enhance service delivery while maintaining workflow consistency.
SightCall Solutions for Field Service
SightCall optimizes field service performance by enabling technicians to utilize live video, augmented reality, and AI insights during service calls. Their visual assistance platform includes features such as remote measurements, digital anchors, and AR overlays that guide technicians through complex repairs. Additionally, wearable technology support allows technicians to use headsets and other wearable devices for visual assistance, further enhancing service efficiency.
Industry Applications of SightCall
SightCall serves a wide range of industries, including insurance, manufacturing & equipment, power & utilities, life sciences & medical devices, telehealth, telecommunications, and transportation. Their platform is designed to support diverse applications such as pre-visit assessments, AR/AI self-guided maintenance, remote repairs, and training. SightCall's HIPAA-compliant platform also makes it suitable for handling protected health information in telehealth scenarios.
SightCall Platform Features
The SightCall platform is rich in features, including augmented reality, artificial intelligence, WebRTC, wearables, and custom APIs. Their technology supports smart measures, character/barcode/QR recognition, and offers reporting and analytics. These features collectively work to reduce truck rolls, improve first-time fix rates, and increase customer satisfaction. The platform's multi-party call capabilities facilitate remote inspections and quality assurance processes, enhancing overall operational efficiency.
SightCall's AI and AR Capabilities
SightCall employs advanced AI and AR capabilities to elevate the productivity and efficiency of service delivery. Augmented reality features, such as AR overlays, annotations, and digital anchors, help guide technicians through complex repairs. AI-driven insights contribute to the digital transformation of service operations, enhancing metrics like reduced resolution time, improved first-time fix rates, and heightened customer satisfaction. The platform’s device-agnostic design supports a seamless experience across mobile, desktop, and wearable devices.