Kelly Tyndall
About Kelly Tyndall
Kelly Tyndall is the Manager of the Customer Success Team at SingleOps, with extensive experience in customer success and support roles at both SingleOps and Gather.
Current Position at SingleOps
Kelly Tyndall is presently the Manager of the Customer Success Team at SingleOps. In this role, which started in May 2023, Kelly oversees customer success initiatives, ensuring clients receive continuous support and guidance. Her responsibilities include leading and enabling her team and generating content that improves processes and client understanding.
Enterprise Customer Success Manager Team Lead
In addition to managing the Customer Success Team, Kelly holds the position of Enterprise Customer Success Manager Team Lead at SingleOps. This role entails leading the enterprise team to ensure the successful adoption and utilization of the SingleOps platform by larger clients.
Previous Roles at SingleOps
Kelly Tyndall has held several roles at SingleOps before her current leadership positions. From 2021 to 2022, she worked as an Enterprise Customer Success Manager. Before that, she served as an Implementation Specialist for five months, where she facilitated the initial adoption of SingleOps for new clients, guiding them through the setup and onboarding processes.
Experience at Gather
Kelly Tyndall built a solid foundation in customer support and client success during her tenure at Gather. Her roles included Support Associate, Support Associate II, Senior Support Associate, and Client Success Manager between 2018 and 2020. Over time, she shifted from support-focused roles to client success, where she worked closely with clients to ensure they maximized the value from Gather's offerings.
Education Background
Kelly Tyndall earned a Bachelor of Arts (BA) in Sociology from Georgia State University, where she studied from 2009 to 2014. Her academic background in sociology provided her with a strong understanding of societal trends and human behavior, which she leverages in her customer success roles to effectively understand and meet client needs.