Alessandro Pacitti
About Alessandro Pacitti
Alessandro Pacitti is a Merchant Success Manager for Strategic Accounts at Skio, where he focuses on enhancing merchant growth and retention. He has extensive experience in the e-commerce sector, having previously held similar roles at Shopify Plus and various positions in customer service and financial sectors.
Current Role at Skio
Alessandro Pacitti serves as a Merchant Success Manager - Strategic Accounts at Skio since 2023. In this role, he focuses on building strong relationships with enterprise merchants. He aims to help these merchants overcome challenges and achieve their business objectives. His responsibilities include engaging in strategic partnerships and conducting performance analysis to enhance merchant success and growth.
Previous Experience at Shopify Plus
Prior to his current position, Alessandro worked at Shopify Plus as a Sr. Merchant Success Manager - Strategic Accounts from 2021 to 2023. During his tenure, he specialized in recommending products, technology, and best practices to increase revenue and customer retention for merchants. He also held the role of Merchant Success Manager - Strategic Accounts at Shopify Plus from 2019 to 2021, further developing his expertise in the field.
Educational Background
Alessandro studied Business Administration and Management at the University of the People, where he earned an Associate's degree from 2016 to 2018. He also attended Campus Notre Dame de Foy, focusing on Human Sciences & Psychology, and achieved a college diploma from 2008 to 2010. His educational background supports his roles in customer success and strategic account management.
Expertise and Specializations
Alessandro possesses expertise in several key areas, including subscriptions, retention, user experience (UX) and design, conversion rate optimization (CRO), automation, and third-party integrations. His skills enable him to effectively support merchants in enhancing their operations and achieving sustainable growth.
Diverse Professional Experience
Alessandro has a diverse professional background, having worked in various roles across multiple industries. His previous positions include Bilingual Savings and Pension Specialist at Sun Life Financial, Bilingual Group Benefits Service Consultant at OTIP, and Operations Support at Tyco Integrated Security. This varied experience contributes to his comprehensive understanding of customer needs and business operations.