Benjamin Morrissey
About Benjamin Morrissey
Benjamin Morrissey is a Merchant Success Manager at Skio, where he has worked since 2022. He has extensive experience in customer engagement and ecommerce, having held various roles in companies such as ReCharge Payments and Shopify.
Work at Skio
Benjamin Morrissey has been serving as a Merchant Success Manager at Skio since 2022. In this role, he focuses on enhancing customer engagement and driving success for merchants. His responsibilities include providing proactive consultation to increase customer acquisition and prevent churn. Working remotely, he has contributed to the company's mission of delivering tailored growth solutions that align with each brand's unique customer journey.
Previous Experience in Merchant Success
Prior to his current position at Skio, Morrissey worked as a Merchant Success Manager at Chord Commerce for four months in 2022. His experience in this role helped him develop skills in customer engagement and support, which he has carried into his current position. Additionally, he spent three years at ReCharge Payments, where he held multiple roles including Strategic Account Manager and Customer Experience Manager, further solidifying his expertise in merchant success.
Education and Expertise
Benjamin Morrissey studied at Carleton University, where he earned a Bachelor of Arts Honours (B.A.) in Communication and Media Studies with a concentration in Image, Politics, and Persuasion from 2010 to 2014. He also attended Niagara College, achieving a diploma in Public Relations from 2014 to 2015. His educational background supports his passion for entrepreneurship, particularly in ecommerce and customer engagement.
Background in Non-Profit and Social Media
Morrissey has experience in the non-profit sector, having served as a Board Member for Bereaved Families of Ontario Kingston Region from 2015 to 2016. He also held the position of Social Media Manager at the same organization during that time. His work in these roles involved managing communications and engaging with the community, which contributed to his understanding of customer relations and engagement strategies.
Internships and Early Career
In the early stages of his career, Benjamin Morrissey completed several internships that provided him with diverse experience. He interned at Innovate Niagara in 2015 and at Pilot PMR as a Public Relations Intern from 2016 to 2017. Additionally, he worked as a Press Clipper for DFATD | MAECD in 2013 and as a Teaching Assistant at Carleton University in the same year. These roles helped him build foundational skills in communication and public relations.