Elli Wehner
About Elli Wehner
Elli Wehner is the Technical Support Team Lead at Skio, where she has worked since 2024. With over 10 years of experience in customer support roles across various companies, she has a strong focus on creating scalable customer service operations.
Work at Skio
Elli Wehner currently serves as the Technical Support Team Lead at Skio, a position she has held since 2024. In this role, she oversees technical support operations and ensures efficient service delivery. Prior to this, she worked in the Customer Experience department at Skio from 2022 to 2024, contributing to the enhancement of customer interactions and support processes.
Previous Experience in Customer Support
Elli Wehner has extensive experience in customer support roles across various organizations. She worked at ReCharge Payments as a Customer Success representative for three months in 2020 and later as a Support Engineering Lead from 2020 to 2022. Additionally, she held the position of Client Support Specialist at Smile.io from 2016 to 2018 and served as Head of Support from 2018 to 2020. Her career also includes roles at Shopify and Sun Life Financial, where she developed her customer service skills.
Education and Expertise
Elli Wehner is pursuing a Bachelor of Science in Computer Science at Athabasca University, with studies spanning from 2024 to 2027. Her educational background complements her professional experience, particularly in creating scalable customer service operations. She has over 10 years of experience in high-volume support environments, demonstrating her expertise in managing customer interactions effectively.
Achievements in Customer Service
Throughout her career, Elli Wehner has implemented strategies that improved customer service efficiency. Notably, she introduced self-service and product efficiencies that led to a 20% reduction in inbound conversation volume. This achievement highlights her focus on enhancing customer support processes and operational effectiveness.
Long-term Involvement with Support Driven
Elli Wehner has been a member of Support Driven since 2016, contributing to the community for eight years. This involvement reflects her commitment to professional development and collaboration within the customer support industry.