Francesca D.
About Francesca D.
Francesca D. is a Technical Support professional with diverse experience in operations and customer support across various companies. She has held roles at Juvee, Mejuri, American Apparel, Brandy Melville, Pop Physique, and 100 Thieves, showcasing her expertise in supply chain management and customer experience.
Current Role at Skio
Francesca D. is currently employed at Skio as a Technical Support professional. She has been in this role since 2024, contributing her expertise for a duration of 8 months. In this position, she is responsible for assisting customers with technical inquiries and ensuring a smooth user experience.
Previous Experience in Supply Chain and Operations
Francesca D. worked as a Supply Chain and Operations Consultant at Juvee for one month in 2023. This role was based in Los Angeles, California, where she applied her operational skills to support the company's supply chain processes.
Background in Operations and E-Commerce
Francesca has a diverse background in operations and e-commerce. She served as an Operations employee at Mejuri from 2019 to 2020 for four months. Additionally, she worked as an E-Commerce Specialist at Brandy Melville for one year, from 2018 to 2019, focusing on online sales strategies.
Experience in Customer Support and Management
Francesca D. has extensive experience in customer support and management. She was a Customer Support Supervisor at 100 Thieves from 2020 to 2023, where she managed customer service operations for three years. Prior to that, she held the position of Sr. Manager, CX and Operations at Pop Physique, LLC for three years, from 2015 to 2018.
Educational Background in Philosophy
Francesca studied at Los Angeles City College, where she pursued a degree in Philosophy. She achieved an Associate of Arts (AA) degree, which provided her with a foundational understanding of critical thinking and analytical skills.