Jordan Wheelock
About Jordan Wheelock
Jordan Wheelock is a Customer Experience professional currently employed at Skio since 2022. He has extensive experience in support and engineering roles, having previously worked at ReCharge Payments, InVision, and Zendesk.
Current Role at Skio
Jordan Wheelock has been working at Skio in the Customer Experience department since 2022. In this role, he focuses on enhancing customer interactions and ensuring a positive experience for users. His position involves addressing customer inquiries and improving service delivery.
Previous Experience at ReCharge Payments
Before joining Skio, Jordan Wheelock served as the Support Engineering Lead at ReCharge Payments from 2021 to 2022. In this capacity, he was responsible for leading support engineering efforts, providing technical assistance, and ensuring customer satisfaction.
Career at InVision
Jordan Wheelock has extensive experience at InVision, where he held multiple roles. He began as a Support Engineer from 2015 to 2017, then progressed to Tier 2 Support Manager from 2018 to 2020. He also served as Senior Team Lead, Tier 2 Support for three months in 2018 and as Team Lead, Tier 2 Support for one year from 2017 to 2018.
Experience at Zendesk
Jordan Wheelock worked at Zendesk as a Support Engineer from 2013 to 2015. His responsibilities included providing technical support and troubleshooting issues for customers, contributing to the overall customer service strategy.
Education at Madison Area Technical College
Jordan Wheelock studied at Madison Area Technical College from 2011 to 2014. His education provided him with foundational knowledge and skills that have supported his career in customer experience and technical support.