Mars H.
About Mars H.
Mars H. is a Customer Experience Specialist with over a decade of experience in sales, technical support, and account management. Currently employed at Skio, he has held various roles in notable companies such as ShopKeep and Recharge Payments.
Current Role at Skio
Mars H. is currently employed as a Customer Experience Specialist at Skio, a position held since 2022. In this role, Mars focuses on enhancing customer satisfaction and engagement, leveraging extensive experience in customer support and technical assistance. The role involves addressing customer inquiries, resolving issues, and ensuring a seamless experience for users of Skio's services.
Previous Experience at ShopKeep
Mars H. has a significant history with ShopKeep, where they held multiple positions. Initially, Mars worked as a Customer Care Advisor (Tier I) from 2016 to 2017, followed by a promotion to Senior Technical Specialist (Tier II) from 2017 to 2018. After that, Mars served as Payment Operations Lead from 2018 to 2020. This progression illustrates a strong commitment to customer service and technical support within the company.
Experience at Recharge Payments
Mars H. worked at Recharge Payments as a Senior Support Engineer (Tier 2) from 2021 to 2022. In this role, Mars was responsible for providing advanced technical support and solutions to customers, contributing to the overall efficiency of the support team. This experience further developed Mars's skills in customer service and technical problem-solving.
Educational Background
Mars H. has a diverse educational background. They earned a Bachelor’s Degree in Linguistics and International Relations from New York University, followed by a Master’s Degree in Spanish and Iberian Studies from Middlebury College. Additionally, Mars graduated from a coding bootcamp at Epicodus, achieving a Certificate in Web and Mobile Development in 2020. This combination of studies supports a strong foundation in both technical and linguistic skills.
Skills and Expertise
Mars H. possesses over a decade of experience in roles that integrate sales, technical support, quality assurance testing, and account management. They have developed strong skills in creative problem-solving and data analytics, which are essential for success in customer experience roles. Mars has a proven ability to thrive in challenging environments that require collaborative project management.