Timothy Fraser
About Timothy Fraser
Timothy Fraser is the Lead of Merchant Success and Technical Support at Skio, with a diverse career in customer success and business development across various companies, including Shopify Plus and Vidyard. He has extensive experience in business communications, technical solutions, and mentoring.
Current Role at Skio
Timothy Fraser serves as the Lead for Merchant Success and Technical Support at Skio since 2023. In this role, he is responsible for overseeing the success of merchants and providing technical support to ensure optimal performance. His leadership focuses on enhancing customer satisfaction and driving successful outcomes for merchants using Skio's platform.
Previous Experience at Shopify Plus
Prior to his current position, Timothy worked at Shopify Plus in various roles. He was a Merchant Success Manager from 2020 to 2021, followed by a promotion to Sr. Strategic Success Manager from 2021 to 2022. During his tenure, he contributed to the success of strategic accounts and enhanced the overall merchant experience.
Background in Business Analysis and Development
Timothy has a diverse background in business analysis and development. He worked as a Business Analyst at Fibernetics in 2015 and later as a Senior Business Analyst and Team Lead at the same company from 2015 to 2016. He also held the position of Manager of Business Development at Fibernetics from 2016 to 2018, where he focused on driving business growth.
Education and Specializations
Timothy studied at Centennial CVI, where he achieved his Ontario Secondary School Diploma (OSSD) from 1993 to 1998. He specializes in GroupWise deployment and Lotus Domino, with a strong background in virtualization strategy and Microsoft enterprise services. His expertise extends to mobile strategy development and information technology strategy development.
Career at LostHellHound Creative Studios
Since 2011, Timothy has been the Creative Director at LostHellHound Creative Studios in Waterloo, Ontario. In this role, he leads creative projects and initiatives, contributing to the studio's vision and direction while fostering a collaborative environment.