Tyler Yannes
About Tyler Yannes
Tyler Yannes is a professional with extensive experience in account management and customer experience, currently serving as the Voice of the Merchant at Skio. He has a background in psychology and environmental sustainability, and has worked in various roles across multiple start-ups.
Current Role at Skio
Tyler Yannes serves as the Founding Account Manager at Skio, a position he has held since 2022. In this role, he focuses on managing key accounts and ensuring customer satisfaction. In 2024, he transitioned into the role of Voice of the Merchant (Product), where he is responsible for gathering client feedback and shaping the product roadmap based on feature requests. His work involves assisting in beta testing and feature adoption, utilizing data analysis to track performance and user engagement.
Previous Experience at ReCharge Payments
Before joining Skio, Tyler worked at ReCharge Payments as a Strategic Account Manager from 2020 to 2022. Based in Austin, Texas, he managed key accounts, helping clients optimize their subscription services. His experience at ReCharge contributed to his understanding of customer needs and the subscription model, which he applies in his current role.
Background in Customer Experience
Tyler has a diverse background in customer experience roles. He served as the Membership Experience Leader at Dry Farm Wines from 2017 to 2018, where he focused on enhancing customer engagement. Prior to that, he was the Head of Customer Experience at Perfect Keto from 2018 to 2020, where he developed strategies to improve customer satisfaction and retention.
Educational Background
Tyler holds a Bachelor of Science in Psychology and a Bachelor of Arts in Environmental Sustainability from the University of Florida, where he studied from 2013 to 2017. He later pursued Full Stack Development at The University of Texas at Austin, completing his studies in 2024. This educational background equips him with a strong understanding of both human behavior and technical skills.
Skills and Expertise
Tyler possesses significant experience in early-stage start-ups, where he has taken on multiple roles. He has a strong passion for understanding customer behavior and building systems to address complex problems. His expertise includes data analysis, product management, and customer experience, which he leverages to enhance product offerings and client satisfaction.