SOFTEL Communications
SOFTEL Communications offers comprehensive services for contact center operations, software development, and cloud solutions, with a focus on Microsoft technologies and multi-vendor support.
Services
SOFTEL Communications offers a comprehensive range of services including Unified Digital Migration Services (UDMS) to assess, plan, and deploy contact center operations to cloud services. The company provides software development services for custom application design and development. It also delivers solutions for major contact center platforms both on-premise and in the cloud. Additionally, SOFTEL provides 24/7/365 helpdesk, Day 2 support, and Network Operations Centers, which includes real-time monitoring for quality assurance. The company supports multi-vendor services across various platforms including the Microsoft Modern Experience productivity suite (O365), Genesys Cloud, Cisco, inContact CXone, and AWS.
Microsoft Gold Partner Solutions
As a Microsoft Gold Partner, SOFTEL Communications delivers a range of productivity cloud services including Microsoft Teams, Azure, Dynamics365, and development services. The company offers specialized solutions such as the MS Teams Billback Solution, which integrates Microsoft Teams data into Power BI for customized business intelligence services. Other services include Microsoft Telephony, Direct Routing, Channel Integration Framework, Teams Migrations, Network Quality Monitoring, User Adoption Services, License Monitoring Services, Microsoft Azure, Security & Compliance, and Data Analytics.
Customer Experience Solutions
SOFTEL Communications provides services aimed at enhancing Customer Experience (CX) solutions and contact center (CC) platforms. They develop new and innovative ways to integrate existing and new technologies to improve customer interactions. SOFTEL also utilizes blockchain technology for identity management and enhancing customer experience in contact centers. Their offerings include services for unified communications (UC) channels and other office productivity solutions.
Support and Monitoring Services
SOFTEL Communications offers robust support and monitoring services with a follow-the-sun model. This includes providing remote support across the globe with cloud-hosted, on-site solution monitoring and support services. Their 24/7/365 helpdesk and Network Operations Centers focus on real-time quality assurance. The company’s remote and on-site teams ensure comprehensive follow-through on all services provided, maintaining high availability and robust performance standards.
History
SOFTEL Communications has been offering its services since 1993. Over the years, the company has become a key player in the field by providing innovative and integrated solutions for contact centers and unified communications. Its dedication to technological advancement and client-centric service offerings has solidified its reputation in the industry.