Sonar Software
Sonar Software provides comprehensive tools for network monitoring, incident response, and field service management, serving various industries including WISP, Fiber, MDU, VoIP, Cable, and Enterprise.
Network Monitoring and Incident Response
Sonar Software provides comprehensive tools for network monitoring and incident response, ensuring that ISPs and other service providers can promptly address any network issues that arise. Their solutions include real-time monitoring and automated notifications to stay ahead of potential disruptions.
Field Service Management Tools
Sonar Software offers a sophisticated field service management solution featuring a drag-and-drop scheduling interface. This tool is designed to streamline job assignments and track field technician activities efficiently. A mobile app is also available, enabling field techs to manage job schedules and monitor tasks on the go.
Billing and Payments Solutions
Sonar Software provides a comprehensive billing and payments solution known as sonarPay, which supports automated billing, invoicing, and tax compliance. Their system is equipped to handle complex billing scenarios for VoIP services and other verticals, ensuring accurate financial management.
Customer Service and Ticketing Solutions
Sonar Software supports customer interactions and ticket management with its robust customer service module. This includes customizable communication templates, a customer-facing account portal, and tools for managing support tickets efficiently, ensuring high customer satisfaction.
Business Support Systems for ISPs
Sonar Software provides an integrated BSS & OSS solution that includes tools for billing, reporting, customer service, and incident response. This comprehensive suite helps ISPs manage their operations efficiently, offering automated device provisioning, real-time business insights, and intelligent automation.