Soprano Design
Soprano Design offers a comprehensive Communications Platform as a Service (CPaaS) with a wide range of messaging capabilities and serves over 4500 customers globally, including more than 150 Fortune 500 companies.
Services
Soprano Design offers a comprehensive Communications Platform as a Service (CPaaS) with an array of messaging capabilities. These include SMS, Conversational AI, IP messaging, automated voice messaging, email messaging, RCS messaging, WhatsApp Business API, and Google Business Messages. The company specializes in omnichannel communication, providing an integrated approach to customer interactions. Additionally, Soprano Connect supports real-time, personalized messaging through a combination of omnichannel capabilities and conversational AI.
Products
Soprano Design provides several key products, among which Soprano Connect stands out. Soprano Connect is a secure platform certified with ISO 27001:2013, emphasizing high security standards. The platform supports real-time messaging reports and data analytics for tracking message performance and user engagement. Soprano Design's Communication APIs, including SMS API and plugins, enable seamless integration of various communication channels into business operations. Furthermore, Soprano Connect integrates IP, SMS, MMS, voice, and location into a unified business mobile messaging experience.
Global Presence
With nearly 30 years in the CPaaS market, Soprano Design has established a global presence, operating in North America, Europe, Asia, Australia, and South America. The company serves over 150 Fortune 500 companies and is trusted by 13 global carrier partners. Soprano Design supports more than 4500 customers worldwide, covering regions such as APAC, EMEA, LATAM, and the US. This expansive reach underscores the company's capability to deliver reliable communication solutions across diverse geographical locations.
Industry Solutions
Soprano Design caters to various industries with tailored messaging solutions. The sectors served include finance, government, healthcare, logistics, retail, and education. The company's solutions address specific use cases such as B2C communications, incident management, two-factor authentication (2FA), SMS marketing, and email to SMS. Through advanced security and control features, Soprano Design ensures that each solution meets the unique requirements of its industry-specific clients.
Recognition and Certifications
Soprano Connect is recognized by several industry authorities for its leadership in the CPaaS market. The platform is acknowledged as a 'Major Player' by IDC and deemed a 'CPaaS Vendor to Watch' by 451 Research in 2021. The company's commitment to security is evidenced by its ISO 27001:2013 certification, highlighting rigorous adherence to information security standards. Soprano Connect sends over 10 billion mission-critical messages annually from over 4.5 million active users, showcasing its robust and reliable communications infrastructure.