Sorted
Sorted offers a Delivery Experience Platform with products for shipping, tracking, and returns management, trusted by leading UK retailers and charities.
Services
Sorted offers a comprehensive Delivery Experience Platform with products designed for shipping, tracking, and returns management. The platform encompasses various features such as branded delivery tracking pages, customizable shipment states, and branded communications and notifications. Sorted's carrier integration library ensures seamless tracking of deliveries and returns across multiple carriers. Advanced performance reporting allows for monitoring delivery issues and performance across all carrier services.
Products
Sorted's delivery-focused products include Sorted Ship, Sorted Track, and Sorted Return. Sorted Ship provides control over carrier management and better delivery choices for customers. Sorted Track consolidates all shipment tracking data into one platform and allows proactive communication with customers. Sorted Return automates the returns process, including handling refunds and exchanges efficiently. Additionally, the platform supports real-time updates through proactive alerting and webhooks.
Platform Features
The Sorted platform boasts several key features that enhance the delivery experience. These include a delivery management dashboard for monitoring delivery issues and performance, an embeddable delivery tracking API for easy integration into native apps and websites, and shipment filters for triggering updates based on specific conditions. The platform supports proactive alerting for real-time updates and offers extensive technical documentation and developer tools for an API-first approach.
Reverse Logistics Solution
Sorted offers a robust reverse logistics solution to manage the return process seamlessly. This includes a branded portal for customers, a label generator, and a returns tracking dashboard. Customers benefit from competitive Collect+ label rates, and pricing plans for reverse logistics start at £50 per month for up to 100 labels. The reverse logistics solution is designed to simplify and automate customer returns, leading to improved customer satisfaction and operational efficiency.
Client Success
Sorted's platform is trusted by leading UK retailers and charities. Notably, the Sorted Track product has led to significant client success, achieving a 63% reduction in WISMO (Where Is My Order) customer contacts, a 4-fold improvement in email open rates compared to other marketing emails, and a 35% year-over-year improvement in the WISMO-related order to contact ratio. These metrics show the tangible benefits and improvements the Sorted platform provides to its clients.