Spinnaker Support
Spinnaker Support offers managed services, third-party support for enterprise software, and consulting services, with a global presence and a focus on security and compliance.
Services
Spinnaker Support offers a range of managed services designed to offload IT operations, augment staff, and fill capability gaps. Their services include third-party support for enterprise software such as Oracle, SAP, Salesforce, and Microsoft. They also provide consulting services for projects like migrations, health checks, and emergency services. Additionally, Spinnaker Support offers interoperability services through Spinnaker Link, which ensures smooth integration within the IT ecosystem.
Enterprise Software Support
Spinnaker Support provides third-party support for various enterprise software platforms, including Oracle E-Business Suite, Oracle Database, SAP Business Suite, Salesforce Sales Cloud, and Microsoft SQL Server. Their support model includes global tax and regulatory compliance updates, addressing strict legal standards. They offer a unique pricing model based on software license usage, and feature around-the-clock customer support in 14 languages.
Security Solutions
A notable service offered by Spinnaker Support is Spinnaker Shield, a proactive full-stack security and vulnerability protection service. In addition to this, their standard security services include a seven-point security solution. These solutions ensure comprehensive protection for their clients' IT infrastructure. Moreover, their Ultimate Support Guarantee for new customers addresses concerns about legal compliance, security, and technical issue coverage.
Global Presence
Spinnaker Support operates on a global scale with headquarters in Greenwood Village, Colorado. They maintain offices across various strategic locations including Sydney, Paris, Singapore, Dubai, Europe, UK, and Tokyo. Their global footprint enables them to serve over 1,300 companies in more than 100 countries, ensuring localized support and service.
Specialized Tools
Spinnaker Support utilizes advanced tools to enhance their service delivery. Spinnaker Intelligence employs AI to identify issues faster, improving response times and problem-solving efficiency. The Spinnaker Link service ensures interoperability within the IT ecosystem, allowing different software and hardware components to work seamlessly together. Additionally, the company offers a savings calculator to help potential customers estimate cost savings from switching to Spinnaker Support's third-party support services.