Springshare
Springshare provides a comprehensive suite of tools and services designed to support libraries in a digital-first world, serving 7,500 institutions in 106 countries.
Springshare Services
Springshare offers an array of services tailored to meet the diverse needs of libraries. Their 24/7 Chat Cooperative, recognized as the world's largest virtual reference cooperative, is staffed by MLS-degreed librarians. Other services include Design & Build for library websites, Customized Training for efficient tool usage, and SVG Maps Creation for interactive library mapping experiences. These services are aimed at enhancing the overall efficiency and user engagement of libraries.
Springshare Products
Springshare provides a wide range of products designed to support various library functions. The product lineup includes LibGuides & CMS, LibAnswers/LibChat, LibCal, LibInsight, LibConnect, LibStaffer, LibWizard, Patron Point, and E-Reserves. Each product is focused on solving specific challenges in libraries, from content management and communication to data visualization, scheduling, and marketing automation. The comprehensive suite of tools offered by Springshare aims to bolster library operations in a digital-first world.
Springshare LibApps Platform
The LibApps platform by Springshare is designed to help libraries thrive in a digital environment. The platform supports creating content, curating resources, sharing knowledge, answering questions, engaging with users online, and analyzing services. Tools like LibCal for scheduling, LibGuides for content management, and LibAnswers for virtual reference are integrated within LibApps, providing a seamless experience for library staff and users. The platform aims to simplify library management and enhance user engagement.
Client Base and Global Reach
Springshare has been serving libraries for 16 years and currently supports 7,500 institutional customers across 106 countries worldwide. This extensive client base demonstrates Springshare's commitment to providing valuable solutions for libraries on a global scale. Their products and services are used to streamline library operations, improve patron engagement, and support the evolving needs of libraries in the digital age.
Integrated Library Solutions
Springshare offers integrated solutions across various aspects of library management. For instance, LibGuides CMS is used for building and maintaining library websites, offering flexible design and content management options. LibAnswers includes a built-in ticketing system and customizable FAQs, facilitating effective communication. LibCal supports event calendars, research appointment scheduling, and room reservations. Furthermore, LibWizard allows for creating interactive tutorials, surveys, and quizzes. These integrated tools collectively support library websites, helpdesks, booking systems, marketing, staffing, and more.