SSCL
SSCL is the largest provider of critical business support services for the UK Government, Military, Metropolitan Police Service, and Construction Industry Training Board, employing around 3,300 people and delivering significant cost savings and efficiencies.
Services
SSCL offers a vast range of services tailored to various sectors including HR Case Management, Contact Centre Services, Employee Services, Resourcing Services, Data and Insights, Finance and Accounting, Procurement Services, Learning Services, and Pension Administration. The company is known for designing and developing intuitive solutions that minimize training times and capture users’ knowledge. Their Contact Centre Service achieved 100% of SLAs and KPIs in 2023. They also offer a climate-friendly version of their website to help reduce carbon footprints.
Sector
SSCL is the largest provider of critical business support services for Government sectors, the UK Military & Veterans (MoD), the Metropolitan Police Service (MPS), and the Construction Industry Training Board (CITB). They work with 22 departments and agencies providing business process services, ensuring optimal performance and efficiency. Their partnership with CITB ensures that the construction workforce possesses the necessary skills for current and future demands.
History
SSCL has been a significant player in providing business support services since its inception. The company has made remarkable strides in improving public services, boasting savings of over £750 million, which has been redirected to frontline public services. Since 2013, SSCL has delivered more than £400 million in savings to the Government. They have been collaborating with the Metropolitan Police Service since 2015, delivering a range of core services including HR and Payroll, Finance, Procurement, Customer Contact, and IT Operations.
Clients and Partnerships
SSCL plays a central role in delivering the Ministry of Defence's vision of transforming core payroll, HR, and pension services for 230,000 military personnel and reservists, as well as 2 million veterans. Annually, SSCL disburses and accounts for £9bn, including £3.8bn in pensions across 80 currencies to over 100 countries. They manage pensions for 410,000 UK Armed Forces Veterans and have digitized approximately 10 million military records for the MoD. Their partnership with the Construction Industry Training Board focuses on ensuring the construction workforce is well-equipped for the future.
Awards and Recognition
SSCL's excellence has been recognized through numerous accolades. In 2023 alone, the company won 29 awards, reflecting its high standards and commitment to delivering outstanding services in various sectors. These awards showcase SSCL's dedication to operational excellence and innovation in providing business support services to its diverse client base.