Staircase AI
Staircase AI offers a Customer Intelligence and Analytics Platform that integrates with popular tools and provides features like Relationship Heatmaps, AI summaries, and Churn Prediction Scores to enhance customer success and sales enablement.
Customer Intelligence and Analytics Platform
Staircase AI offers a Customer Intelligence and Analytics Platform designed to capture and analyze various customer signals. These signals include emails, tickets, messages, calls, meetings, and product usage, enabling businesses to gain comprehensive insights into customer behavior and needs. The platform also integrates with popular tools such as Gmail, Monday, Intercom, Slack, Zoom, Hubspot, Salesforce, Outlook, Mixpanel, Zendesk, S3, Google Cloud, MS Teams, and Gong. This integration facilitates seamless data collection and analysis, providing a complete picture of customer interactions.
AI-Powered Features
Staircase AI provides a range of AI-powered features aimed at boosting productivity and ensuring data-driven decision-making. These features include AI summaries for accounts, calls, and meetings, which highlight issues and action items, and AI-Powered Scores for health, sentiment, churn, and engagement. Additionally, Relationship Heatmaps help sales teams navigate to the best relationships, while Churn Prediction Scores detect customer risks based on historical data. Real-time alerts on strategic accounts and expansion opportunities further enhance the platform’s utility for customer success and sales teams.
Learning Hub
Staircase AI offers a comprehensive Learning Hub that covers a wide array of topics relevant to customer success and analytics. These include Customer Intelligence, Revenue Intelligence, Customer Analytics, Customer Churn Prediction, Customer Sentiment, Sales Enablement, Customer Success KPIs, Customer Journey Management, and Customer Relationship. The Learning Hub provides valuable resources such as blogs, webinars, guides, and customer success stories to help users deepen their understanding and effectively leverage the platform’s capabilities.
360° Data Warehouse
Staircase AI features a unique 360° data warehouse that provides governance and visibility, giving businesses a holistic view of their customer data. This data warehouse facilitates the consolidation of diverse data sources and ensures that all customer interactions are systematically captured and analyzed. By providing visibility and control over all facets of customer engagement, the 360° data warehouse helps businesses maintain data integrity and make informed decisions based on comprehensive insights.
Customer Churn Prediction and Analysis
The platform tackles customer churn with advanced prediction and analysis tools. Staircase AI offers a Churn Prediction Score feature to detect customer risks based on historical data and a Churn Analysis feature to enable businesses to understand why customers have churned in real-time. These tools help businesses proactively address retention issues, enhance customer satisfaction, and identify growth opportunities by providing clear, actionable insights into customer behavior and trends.