Charlie Hood
About Charlie Hood
Charlie Hood is an Associate at StevenDouglas with a background in system administration and data entry. He has worked at Kean University in various technical roles and has a Bachelor's Degree in Computer Science from New Jersey Institute of Technology.
Work at StevenDouglas
Charlie Hood has been working at StevenDouglas as an Associate since 2019. In this role, he manages a team of HelpDesk Technicians, ensuring the timely completion of support tickets. His responsibilities include overseeing Active Directory Administration for Windows Active Directory and Domain Controller environments, contributing to the overall efficiency of the IT support team.
Previous Experience at Kean University
Charlie Hood held multiple positions at Kean University in Union, New Jersey. He worked as an Audio Visual Technician from 2011 to 2013, followed by a role as Senior Linux System Administrator from 2013 to 2017. In 2017, he transitioned to the position of Senior Windows System Administrator, which he held until 2019. His experience at the university provided him with a solid foundation in system administration and technical support.
Data Entry Specialist Role
Before his tenure at Kean University, Charlie Hood worked as a Data Entry Specialist at the Combined Hematology and Oncology Practice of NJ PA from 2006 to 2011. This role involved managing data entry tasks, which contributed to his attention to detail and organizational skills.
Education and Expertise
Charlie Hood earned a Bachelor's Degree in Computer Science from the New Jersey Institute of Technology. He also completed his high school education at Saint Peter's Prep, where he received a High School Diploma. His educational background supports his extensive experience in Windows OS Administration across multiple versions, including 2008R2, 2012R2, 2016, and 2019. Additionally, he has expertise in VMware ESXi and vCenter Administration, which he applies in his consulting role at Estée Lauder Companies Inc.