Gabriel Paiva
About Gabriel Paiva
Gabriel Paiva is a Manager of Customer Success at Suger, having transitioned to this role in 2024. He has a background in customer service and technical support, with previous positions at Universidade de Brasília, Senado Federal, PageFly, and Labra.
Current Role at Suger
Gabriel Paiva serves as the Manager of Customer Success at Suger, a company that participated in Y Combinator's Winter 2023 batch. He has been in this role since 2024, working remotely from San Francisco, California. In this position, he is responsible for overseeing customer success initiatives, ensuring that clients receive optimal support and value from Suger’s offerings.
Previous Experience at Labra
Prior to his current role, Gabriel worked as a SaaS Customer Success Manager at Labra from 2021 to 2024. His responsibilities included managing customer relationships and enhancing user satisfaction with Labra's software solutions. This experience contributed to his expertise in customer success strategies within the software as a service sector.
Technical Support Role at PageFly
Gabriel held the position of Technical Support Specialist at PageFly, a Shopify Advanced Page Builder, in 2021. He worked remotely for seven months, providing technical assistance to users and resolving issues related to the platform. This role helped him develop strong problem-solving skills and a deep understanding of e-commerce technologies.
Inbound Customer Service at Senado Federal
From 2018 to 2020, Gabriel worked as an Inbound Customer Service Representative at Senado Federal in Brasília, Distrito Federal, Brazil. In this role, he handled customer inquiries and provided support, which equipped him with valuable experience in customer service and communication.
Educational Background at Universidade de Brasília
Gabriel studied Engenharia de Computação at Universidade de Brasília, where he completed his Bachelor's degree from 2014 to 2019. His education provided him with a solid foundation in computer engineering principles, which he has applied throughout his career in various technical and customer-facing roles.