Support Adventure
Support Adventure, founded in 2016, provides remote staffing solutions for Managed Service Providers (MSPs) with over 200 staff members operating globally. The company offers full-service staffing for roles such as IT support technicians, service coordinators, and system administrators, ensuring high-quality matches and comprehensive HR management.
Company History
Support Adventure was founded in 2016 to provide remote staffing solutions for Managed Service Providers (MSPs). Since its inception, the company has grown to employ over 200 staff members across various regions including Asia, Africa, Europe, and Latin America. Support Adventure has successfully helped over 50 MSPs improve their staffing and operational processes through their specialized services.
Services
Support Adventure specializes in providing full-service remote staffing solutions for MSP help desks. Their services encompass recruiting, HR management, and accounting tasks for MSPs. They offer a comprehensive staffing solution that includes the pre-vetting of candidates through background checks, reference checks, and police clearances. Additionally, they handle all HR, timekeeping, and administration tasks, ensuring seamless contract management, including problem resolution and time-off management.
Remote Staffing Solutions
Support Adventure matches candidates from low-cost living areas with clients from English-speaking countries such as the UK, Canada, and the USA. They specialize in staffing roles like IT support technicians, service coordinators, and system administrators. Their staff positions are always remote and can be held without a degree, emphasizing experience and skill. They also provide ongoing training and testing programs for job candidates to ensure quality and consistency in service delivery.
Global Operations
Support Adventure operates globally, with staff located in time zones that cover all major regions. This global presence allows them to serve clients effectively at any time. They take the extra step to provide a 30-day no-commitment trial period for new contracts, which has contributed to their 90% success rate for candidates passing the trial period and continuing on long-term contracts.
Client and Staff Benefits
Support Adventure offers competitive rates to their clients while paying above-market rates to their staff. They ensure transparency by providing a single monthly invoice with no hidden costs. Clients benefit from detailed candidate profiles, including videos and test results, making the hiring process straightforward and efficient. Additionally, Support Adventure provides a best practices guide to MSP staffing to help clients optimize their operations.