SupportYourApp
SupportYourApp is a global customer support provider founded in Kyiv, Ukraine, offering services in over 60 languages and operating in more than 7 locations worldwide.
Company History
SupportYourApp was originally founded in Kyiv, Ukraine, and has been providing customer service for over a decade. With its main office now located in Wilmington, Delaware, USA, the company has expanded its operations to over 7 locations worldwide. Known for its robust QCRM system, which has evolved over 10 years and currently stands at version 5, SupportYourApp offers a comprehensive set of customer support solutions.
Services
SupportYourApp offers a broad range of outsourcing services including call center outsourcing, tech support outsourcing, and e-commerce customer service outsourcing. They provide specialized support services like help desk, live chat, back office, and Amazon customer support. Their 24/7/365 customer service is available in over 60 languages, serving more than 250 different businesses globally.
Products
SupportYourApp has developed several key tools to enhance customer support. Their in-house built QCRM system integrates features like online voice calls and chat and has been refined over 10 years. Additionally, the QUIDGET online chat widget is designed for faster performance and interaction, while the QOUSTON tool harnesses machine learning and AI to improve customer support interactions.
Certifications and Compliance
SupportYourApp features strong focus on security and compliance, holding certifications such as PCI/DSS and ISO/IEC 27001:2013. The company also complies with GDPR and HIPAA regulations, ensuring the highest standards in data security and customer privacy.
Social Responsibility
SupportYourApp has a social responsibility program that includes various initiatives aimed at contributing to the community. Among their efforts are programs to help Ukrainians during the war and support for local animal shelters. These initiatives reflect the company’s commitment to making a positive impact beyond their business operations.