SurveyMonkey
SurveyMonkey offers a comprehensive survey platform with AI-powered tools, extensive integrations, and solutions for various industries and roles.
Services
SurveyMonkey provides a range of services designed to facilitate the creation and deployment of surveys. These services include extensive templates for various use cases such as online polls, registration forms, employee feedback, event feedback, and customer satisfaction. They also offer purpose-built solutions for market research, an AI-driven product called SurveyMonkey Genius for enhanced survey creation and insights, and the Net Promoter Score (NPS) feature to measure customer satisfaction and loyalty.
Industries Served
SurveyMonkey serves a wide array of industries including healthcare, education, technology, government, and financial services. They offer specialized toolkits designed to meet the unique needs of these sectors, ensuring tailored solutions for various professional and organizational requirements.
SurveyMonkey Audience
SurveyMonkey provides a feature called SurveyMonkey Audience, which enables users to obtain targeted responses from a global panel comprising over 175 million respondents from more than 130 countries. This feature is particularly advantageous for those needing specific demographic data for market research and other survey needs.
Integrations and Language Support
SurveyMonkey integrates seamlessly with over 100 apps and plug-ins, including Salesforce, HubSpot, Marketo, Tableau, and Microsoft Power BI. The platform supports multiple languages such as English, German, French, Dutch, Danish, Spanish, Finnish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Swedish, Turkish, and Traditional Chinese, making it accessible to a global audience.
Enterprise Features and Security
SurveyMonkey offers enterprise-grade features including IT administration, Single Sign-On (SSO), user controls and permissions, and HIPAA compliance. They prioritize security, providing a dedicated Trust & Security organization and a detailed security statement outlining compliance with ISO 27001, HIPAA, and PCI DSS 3.2 standards. Additionally, they have a business continuity plan with encrypted backups and regular testing to ensure effectiveness in case of a disaster.