SurveySensum
SurveySensum offers comprehensive survey software and tools for industries such as retail, SaaS, and automotive, serving over 500 companies globally with a focus on ease of use and customer experience consultation.
Survey Software Solutions
SurveySensum offers a comprehensive suite of survey software tools including NPS, CES, and CSAT surveys. Users can leverage these tools to gather valuable feedback and insights. The platform also features a survey builder tool, survey distribution capabilities, and a detailed survey dashboard. These tools are designed to streamline the feedback process and enhance customer experience.
Industry-Specific Solutions
SurveySensum serves various industries including retail, SaaS, automotive, manufacturing, NBFCs, and B2B services. The company provides tailored solutions to meet the specific needs of these sectors. Additionally, it offers industry solutions for fintech, insurance, telecommunication, and automotive sectors, ensuring that each industry can effectively leverage feedback for better decision-making.
Survey Distribution and Feedback Tools
SurveySensum offers multiple tools for distributing surveys and collecting feedback. The company provides a website feedback tool, an in-app feedback tool, and an employee feedback tool. Furthermore, users can conduct quick online surveys specifically tailored for marketing and insights teams. Advanced integrations with platforms like Outlook and Slack enhance the ease of survey distribution.
Conversational and Text Analytics
SurveySensum provides conversational analytics and text analytics software to help users derive insights from their survey data. These tools are designed to analyze qualitative feedback and extract meaningful patterns and trends, aiding in data-driven decision-making. Additionally, users can conduct WhatsApp surveys, adding another versatile channel for engaging with respondents.
Global Presence and Clientele
SurveySensum serves over 500 companies globally, operating in over 40 countries and 100+ languages. Notable clients include Nissan - Indomobil, Mercedes - Daimler, Astra Honda Motor, Allianz, Indosat, Link Net, and Pine Labs. The company's global locations in the USA, Indonesia, India, and Singapore allow them to provide localized support and solutions to their diverse clientele.