J J
About J J
J J is a Director with extensive experience in the IT industry, specializing in customer experience and technology solutions. He has held leadership roles at various companies, including SurveySparrow, Yellow.ai, and Autodesk, and has a strong background in sales strategy and customer success.
Current Role at SurveySparrow
Currently, J J serves as the Director at SurveySparrow, a position he has held since 2023. In this role, he focuses on enhancing customer experience and driving strategic initiatives within the organization. His expertise in understanding industry trends and customer challenges plays a critical role in aligning technology solutions with business needs.
Previous Experience at Yellow.ai
J J worked at Yellow.ai as the Director of Customer Experience from 2022 to 2023. During his nine-month tenure in Bengaluru, Karnataka, he was responsible for overseeing customer experience strategies and ensuring alignment with business objectives. His role involved leveraging technology to enhance customer interactions and satisfaction.
Professional Background in Customer Success and Sales Management
J J has a diverse background in customer success and sales management. He served as Manager of Sales and Customer Success at Azuga, Inc. from 2019 to 2020 in Pune, Maharashtra. Additionally, he held the position of Customer Success Manager at Replicon from 2016 to 2017 in Bangalore, where he focused on client relationships and service delivery.
Education and Technical Expertise
J J earned a Bachelor’s Degree in Computer Technology/Computer Systems Technology from Goa University, completing his studies from 1999 to 2001. His educational background supports his extensive experience in the IT industry, particularly in areas such as RPA, SaaS Technology, and Cloud Strategy.
Experience with Leading Technology Companies
Throughout his career, J J has worked with several leading technology companies. He held the position of Director of Customer Experience at [24]7.ai for six months in 2022 and served as Manager of Customer Success for Autodesk's Fusion 360 from 2020 to 2022. He also contributed to enterprise sales and business development at Akamai Technologies, the largest CDN in the world.