Symplast
Symplast provides a comprehensive EHR and practice management solution tailored for the aesthetic industry, featuring a cloud-based, HIPAA-secure platform with a wide range of functionalities and integrations.
Services
Symplast provides a comprehensive Electronic Health Record (EHR) and practice management solution specifically tailored for the aesthetic industry. The platform offers a range of features including Symplast Payments, Patient App, Media Management, Marketing Analytics, and Insurance & Billing. It also includes functionalities like Virtual Consultations, Patient Engagement, e-Prescription, Financial Intelligence, POS, Analytics, and Automated Appointment Reminders. The company integrates with various industry-leading vendors to enhance marketing, analytics, and productivity.
Product Features
Symplast's platform includes a variety of features designed to streamline operations in aesthetic practices. It supports digital new patient intake, automated appointment reminders, online appointment requests, and HIPAA-secure messaging through its Patient App on iOS and Android. The platform also offers media management for secure sharing and tagging of images, videos, and files. For marketing and analytics, Symplast provides in-app promotions, digital gift cards, and advanced KPI analytical dashboards. The insurance and billing functionalities include easy invoices, insurance codes, and customizable templates.
Security and Accessibility
Symplast's platform is HIPAA-secure and cloud-based, ensuring that it can be accessed from anywhere in the world. The true-cloud experience does not require VPN or remote login, allowing simultaneous access on multiple devices. The platform is cross-platform compatible with Windows, Mac, tablets, and smartphones. Symplast ensures that practices retain ownership of their data, providing it in a readable format if they decide to leave the platform.
Customer Support and Training
Symplast offers a milestone-based, multi-tier approach to user training during the implementation and go-live process. The company does not charge for customer support, including it for the lifetime of the contract. This support structure is designed to ensure that users can effectively utilize the platform without incurring additional costs. Symplast also emphasizes the importance of ongoing customer success and satisfaction.
Integrations
Symplast integrates with various industry-leading vendors to enhance its platform's functionality. These integrations include Aspire Galderma Rewards, APX Platform, Canfield, TouchMD, AdVital, DLM, LeadLoop, Medical PRM, MyMedLeads, Red Spot Interactive, DoseSpot, and Trizetto Provider Solutions. These partnerships help in delivering comprehensive marketing, analytics, and productivity tools that add value to the aesthetic practices using Symplast.