Tado
Tado offers smart heating control solutions, including products like Smart Thermostat X, Smart Radiator Thermostat X, and Smart AC Control V3+.
Services
Tado provides a range of smart heating control solutions, allowing users to efficiently manage their home temperatures. These services include a subscription called Auto-Assist, which offers automated control and energy cost monitoring. The company also offers a referral program where customers can earn a 20 Euro Amazon voucher by referring others to Tado’s products. Additionally, Tado provides customer support through a help center and community forum, and keeps users informed and engaged with updates and offers through their newsletter.
Products
Tado offers various products aimed at optimizing home heating and cooling systems. These include the Smart Thermostat X for boilers and underfloor heating, the Smart Radiator Thermostat X for radiators, the Heat Pump Optimiser X for heat pumps, and the Smart AC Control V3+ for air conditioning systems. These products integrate smart features like Geofencing, Smart Schedules, and Open Window Detection available through the tado° app. Multi-Room Control allows users to manage temperatures in individual rooms. Tado also supports dynamic energy tariffs with solutions for heat pumps and electric cars.
Compatibility and Integration
Tado products are compatible with Apple HomeKit, Google Home, and Alexa Smart Home. The company supports integration with other smart home devices using the Matter standard, and employs Thread protocol for stable and efficient communication within smart home networks. This makes Tado’s devices versatile and adaptable to existing smart home setups.
Installation and User Tools
Installation of Tado’s products can be efficiently carried out using the tado° app, even when offline. The app includes features such as Geofencing, Smart Schedules, and Open Window Detection to enhance user experience. Tado also provides a product finder tool to help customers choose the right setup, ensuring tailored solutions for individual heating and cooling needs. Additionally, Tado offers a platform for professional installers called tado° Professional.
Customer Support and Guarantees
Tado ensures customer satisfaction by offering a 30-day money-back guarantee on their products. They provide comprehensive customer support through a help center and community forum where users can find solutions and connect with other Tado users. The company also involves customers in their ecosystem by keeping them updated on new developments and offers via a newsletter.