TDCX
TDCX is a Singapore-based company providing business process outsourcing services in customer experience, with a workforce of over 17,800 employees from 80 nationalities and operations mainly in the Asia-Pacific region.
TDCX Services
TDCX offers a comprehensive suite of business process outsourcing (BPO) services. These include omnichannel customer experience (CX), sales and digital marketing, content trust and safety, technical support, and AI services. The company also provides customer service, technical support, sales, trust and safety, work-at-home solutions, CX consulting, analytics and insights, and innovative technologies. Additionally, TDCX caters to the automotive and mobility sectors with services such as customer experience management, sales and marketing support, technical support services, supply chain and logistics optimization, sustainability and compliance management, and fleet management and mobility solutions.
Global Operations of TDCX
Headquartered in Singapore, TDCX has a strong global presence, particularly in the Asia-Pacific region where 96% of its business operations are concentrated. The company operates in countries including Hong Kong, India, Indonesia, Japan, Mainland China, Malaysia, Philippines, Singapore, South Korea, Thailand, and Vietnam. Additionally, TDCX has expanded its operations to Europe and the Americas, with facilities in Romania, Spain, Turkey, Brazil, and Colombia. This expansive geographical footprint allows TDCX to effectively serve its clients across various regions with localized expertise.
TDCX Client Sectors
TDCX serves clients in several high-growth and dynamic industries. These include digital advertising, e-commerce, fintech, gaming, mobility, tech, and travel. The company's client base reflects the new economy, with 88% of its clients being new economy clients that have dynamic and ever-changing requirements. This specialization allows TDCX to deliver tailored solutions that meet the specific needs of these rapidly evolving sectors.
TDCX Employee Demographics
TDCX employs over 17,800 individuals from 80 nationalities, ensuring a diverse and inclusive workforce. The company's workforce is proficient in over 40 languages, facilitating excellent communication and service delivery across different regions. Notably, 76% of TDCX's employees are university graduates, which equips the company to tackle complex tasks and deliver high-quality services. This educated and diverse team is crucial to TDCX's ability to innovate and adapt to the needs of its clients.
TDCX Technology and Innovations
TDCX has developed and implemented several innovative technologies to optimize its operations and services. The Flash Hire system is a digital-first hiring platform that reduces hiring time by up to 62%, enhancing the company's recruitment efficiency. TDCX also provides access to real-time data through the TDCX Mobile App and Falcon CX, which are designed to improve work-from-home productivity and performance quality. These technological advancements reflect the company's commitment to leveraging innovation to better serve its clients and employees.