TeamSupport
TeamSupport offers comprehensive customer support solutions, including ticketing, live chat, and AI capabilities, designed to improve customer satisfaction and streamline workflows for B2B companies.
Services
TeamSupport offers ticketing and live chat solutions designed to enhance customer support operations. The services include omnichannel support, customer self-service, and live chat support software. Their solutions aim to monitor customer satisfaction, track progress toward goals using intuitive dashboards, and ensure effective customer experiences through SLA management tools and contract templates. The company also provides a Customer Hub, Documentation, and an Application status page for ongoing support.
Products
TeamSupport provides a comprehensive suite of products such as Support, Messaging & Live Chat, Insights, Product Integrations, and TeamSupport AI. These products are designed to automate repetitive tasks, enhance efficiency, and consolidate customer communication channels. The platform offers advanced features like powerful integrations, self-service support, AI and machine learning capabilities, advanced routing, proactive chat support, and custom mapping. These products cater to the needs of B2B companies seeking to improve customer satisfaction and streamline workflows.
Integrations
TeamSupport seamlessly integrates with numerous platforms including Salesforce, Jira, Microsoft Teams, Azure DevOps Server, ServiceNow, HubSpot CRM, Slack, RingCentral, MailChimp, and other popular platforms. These integrations enable businesses to consolidate their customer support workflows and foster collaboration across different departments. The platform also supports HIPAA-compliant chat for healthcare and regulated industries, ensuring secure and efficient communication.
Resources
TeamSupport provides an array of resources to help businesses maximize their customer support efforts. These resources include webinars, events, blogs, success stories, whitepapers, eBooks, articles, and news. The company hosts TeamSupport University for product training and best practices, and offers various customer support materials like eBooks, reports, and product/service overviews. By staying updated with industry trends and tools, businesses can leverage these resources to improve their customer support operations.
Location and Headquarters
TeamSupport is headquartered at 5005 Lyndon B Johnson Fwy, Suite 850, Dallas, TX 75244. This central location positions the company within a bustling business district, allowing easy access to clients and partners. By maintaining a presence in Dallas, TeamSupport connects with a wide range of industries and businesses, ensuring their solutions are accessible to a diverse clientele.