Freeda Franks
About Freeda Franks
Freeda Franks is a Certifications Associate at the Technical Standards & Safety Authority (TSSA) in Toronto, Ontario, Canada, where she has worked since 2020. She has a background in customer service and holds a Bachelor of Business Administration from York University.
Work at Technical Standards & Safety Authority
Freeda Franks has been employed at the Technical Standards & Safety Authority (TSSA) as a Certifications Associate since 2020. In this role, she is responsible for overseeing certification processes and ensuring compliance with safety standards. Her tenure at TSSA has lasted for four years, contributing to the organization's mission of promoting public safety in Ontario, Canada.
Current Role at Scotiabank
Freeda Franks concurrently works at Scotiabank as a Customer Service Representative since 2019. In this position, she interacts with customers to address inquiries, resolve issues, and provide information about banking services. Her experience in customer service has been instrumental in her role at Scotiabank, where she has developed strong communication and problem-solving skills.
Educational Background
Freeda Franks studied at York University, where she earned a Bachelor of Business Administration (BBA) with a focus on Information Technology (IT) from 2018 to 2022. Prior to this, she attended Humber College, completing a program in Business Administration and Management from 2012 to 2014. She also studied at St. Xavier's College, achieving a Higher Secondary Certificate (HSC) in Physics, Chemistry, Maths, and Biology from 2009 to 2012.
Previous Work Experience
Freeda Franks has a diverse work history that includes various roles in customer service and management. She began her career as a Customer Care Executive at IBM Global Process Services in 2012. She later worked as an Assistant Store Manager at Auntie Anne's LLC from 2014 to 2018 and held positions at Lindt & Sprungli Canada and Panera Bread. Additionally, she served as an Accounts Representative at Archway Marketing Services and as a Client Services representative at York University.