Jessica Myrie
About Jessica Myrie
Jessica Myrie serves as the Intake Services Supervisor at the Technical Standards & Safety Authority (TSSA), where she has been instrumental in improving operational efficiency and customer interaction. She holds a Certificate in Business Analysis from the University of Toronto Scarborough and has developed various training programs and workshops to enhance staff capabilities.
Work at Technical Standards & Safety Authority
Jessica Myrie has been serving as the Intake Services Supervisor at the Technical Standards & Safety Authority (TSSA) since 2019. In this role, she has implemented a new customer interaction model that improved response times by 30%. Myrie has also organized workshops on continuous improvement methodologies for TSSA staff, contributing to the professional development of her colleagues. Additionally, she participated in a cross-departmental initiative aimed at streamlining regulatory processes, which resulted in a 20% increase in efficiency.
Education and Expertise
Jessica Myrie studied at the University of Toronto Scarborough, where she focused on Business Analysis and earned a Certificate in Business Analysis from 2015 to 2016. She also attended Centennial College, where she achieved expertise in Operations Management and Supervision. This educational background has equipped her with the necessary skills to lead initiatives and improve operational processes within her organization.
Background
Jessica Myrie has a background in operations and customer management, which has been instrumental in her role at TSSA. Her experience includes developing a training program for new hires in the Intake Services department, emphasizing customer management and work initiation. This initiative reflects her commitment to enhancing team performance and ensuring effective service delivery.
Achievements
Myrie has successfully led a project to integrate advanced business analysis tools into the Intake Services workflow. This integration has enhanced data-driven decision-making within her department. Her efforts in organizing workshops and participating in cross-departmental initiatives demonstrate her focus on continuous improvement and operational efficiency.