Stephanie Dwyer
About Stephanie Dwyer
Stephanie Dwyer is a professional in workforce planning, currently employed at TSSA in Etobicoke, Ontario, since 2017. She holds a degree in Criminology from the University of Toronto and has extensive experience in operations and customer service management from her previous role at AnswerPlus Inc.
Work at Technical Standards & Safety Authority
Stephanie Dwyer has been employed at the Technical Standards & Safety Authority (TSSA) since 2017. In her role in Work Force Planning, she contributes to the organization's strategic initiatives in workforce management. Her position involves analyzing workforce needs and ensuring that the organization is equipped with the necessary human resources to meet its operational goals. TSSA is located in Etobicoke, Ontario, Canada.
Education and Expertise
Stephanie Dwyer studied at the University of Toronto, where she focused on Criminology from 2004 to 2006. This educational background provides her with a foundation in analytical thinking and understanding complex systems, which are valuable in her current role in workforce planning.
Background
Before joining TSSA, Stephanie Dwyer worked at AnswerPlus Inc. from 2008 to 2016. During her time there, she held two positions: Customer Service/Dispatch Supervisor and Operations Supervisor. Her experience in these roles involved overseeing customer service operations and managing dispatch functions, which contributed to her skills in workforce management and operational efficiency.
Professional Experience at AnswerPlus Inc
At AnswerPlus Inc., Stephanie Dwyer served as Operations Supervisor for eight years, where she was responsible for supervising daily operations and ensuring service quality. Prior to that, she worked as a Customer Service/Dispatch Supervisor, where she managed customer service teams and coordinated dispatch activities. This extensive experience in operations and customer service has informed her current work in workforce planning.