Wellette D. Johnson Msw
About Wellette D. Johnson Msw
Wellette D. Johnson is a Customer Management Associate with extensive experience in crisis intervention and family therapy, enhancing her effectiveness in customer service roles. She holds multiple degrees in Social Work and Human Resources Management and has worked in various capacities, including client services and human resources.
Current Role at Technical Standards & Safety Authority
Wellette D. Johnson serves as a Customer Management Associate at the Technical Standards & Safety Authority (TSSA) in Toronto, Ontario, Canada. She has held this position since 2020. In her role, she utilizes her expertise in crisis intervention and family therapy to enhance customer service management. Her background in administration and human resources supports her responsibilities in this position.
Educational Background and Expertise
Wellette D. Johnson has a comprehensive educational background in social work and human resources management. She earned a Bachelor’s Degree in Social Work from The College of The Bahamas from 2006 to 2011. She furthered her studies at Barry University, where she obtained a Master's degree in Social Work (MSW) with honors in 2013. Additionally, she holds a Certified Human Resources Manager designation, reflecting her expertise in human resources management.
Professional Experience in Customer Service and Management
Wellette D. Johnson has diverse professional experience in customer service and management roles. Prior to her current position at TSSA, she worked as a Guest Services Specialist at Booking.com from 2019 to 2020. She also held roles as a Customer Service Data Technician at Sitel and as a Commercial Cash Management Representative at Meridian Credit Union, both in 2016. Her experience in these positions has contributed to her skills in customer service and management.
Internship and Early Career Development
In 2016, Wellette D. Johnson completed an internship as a Human Resources Coordinator at the Niagara Sustainability Initiative (NSI) for five months. This role provided her with foundational experience in human resources, complementing her academic studies. Her early career development included various positions that enhanced her skills in customer service and human resources.
Certifications and Additional Qualifications
Wellette D. Johnson holds a CHRP designation, indicating her recognized competence in human resources management. She has also completed several postgraduate certificates, including Human Resources Management at Centennial College and International Business at Niagara College. These qualifications support her strategic planning and international business skills, which are beneficial in her current roles.