Telvista
Telvista provides omnichannel contact center solutions, including voice, email, chat, and social media support, with a global presence and a commitment to quality and security.
Services
Telvista provides omnichannel contact center solutions including voice, email, chat, and social media support for various industries. Their offerings include AI-enhanced reporting analytics, quality assurance, and workforce management. They also deliver tailored customer care solutions to enhance process efficiencies and customer engagement. Telvista offers staffing and HR services, back-office support, technical support, helpdesk services, and social media management.
Specialized Contact Center Solutions
Telvista specializes in providing contact center solutions tailored to industries such as energy, financial services, government, healthcare, and telecommunications. Their scalable and flexible solutions are adept at handling inbound and outbound sales, technical support, and customer engagement, ensuring a seamless customer experience across all touchpoints.
Global Presence
Telvista operates globally, with a presence in the USA, Mexico, South Africa, and India. The company employs a multilingual staff, enabling them to bridge communication gaps and offer support in multiple languages. Their international reach allows them to serve a diverse clientele effectively.
Telvista@Home Program
Telvista offers a remote working program called Telvista@Home, which employs over 2,000 remote workers across the US and Mexico. This program allows the company to maintain operational flexibility while providing high-quality services. Their remote workforce is part of their strategy to offer uninterrupted service and ensure business continuity.
Certifications and Awards
Telvista holds multiple certifications, including ISO 9001:2015, MGCIC, SOC 2, and PCI, which underline their commitment to quality and security. They have received several awards from ContactCenterWorld, such as Best Recruitment Campaign, Best Outbound Campaign, and Best Home/Remote Agent Program, recognizing their excellence in various aspects of contact center operations.