Tenfold
Tenfold provides a cloud-based integration solution that enhances customer experiences and agent productivity by integrating customer data with communication systems, supporting various industries and CRM platforms.
Services
Tenfold offers a cloud-based solution designed to integrate customer data and communication systems, thereby enhancing customer experiences and boosting agent productivity. Their services provide robust integration solutions for a variety of CRM and communication platforms including Salesforce, Microsoft Dynamics 365, and ServiceNow. These integrations help streamline workflows by supporting automatic call logging, real-time customer data access, and workflow automation.
Supported Industries
Tenfold supports a diverse range of industries including healthcare, insurance, financial services, and consumer services. The company’s solutions are tailored to meet the unique needs of these sectors, aiming to improve customer interactions and operational efficiency. By integrating customer and communication data, Tenfold helps organizations in these industries enhance service delivery and ensure productive customer engagement.
Features and Productivity Tools
Tenfold provides several features aimed at improving productivity, such as Click-to-Dial and automatic data logging in CRM systems. These tools are designed to automate routine tasks, reduce administrative workload, and present real-time customer data to agents, enabling more effective customer interactions. The company claims these features can increase agent productivity by 30% and deliver a 15x ROI from CRM and communication systems integration.
Platform and Technology
Utilizing an iPaaS (Integration Platform as a Service) platform, Tenfold supports both cloud and on-premise solutions to cater to different business environments. The platform ensures seamless integration of various systems, offering flexibility and scalability to meet the demands of businesses ranging from small enterprises to large organizations. This approach aids companies in maintaining consistent and efficient operations.
Security and Compliance
Tenfold prioritizes security, compliance, and data privacy, as highlighted by their Trust Center. The company conducts annual security audits and maintains OWASP certification. This ongoing commitment to security ensures that customers' sensitive information is protected and that Tenfold’s solutions adhere to industry standards and regulatory requirements, giving clients peace of mind regarding data integrity.